SHIPPING AND RETURN POLICY

Company Information

Company Name: Rayat Grup
Address: Esenkent – Esenyurt, Istanbul
Aşık Veysel Mah. Süleyman Demirel Cd. Reşneli Niyazi Sok.
Çarşı Pazarkent AVM No: 4 Floor: 2 No: 70
E-mail: info@rayatgrup.com
Phone: +90 212 605 1063
Mobile: +90 501 005 55 59

1. Delivery Terms

Your orders are processed as soon as payment confirmation is received. Orders are generally prepared and shipped within 1–3 business days.

• Deliveries within Turkey are usually completed within 2–5 business days.
• International deliveries may take approximately 5–10 business days depending on the destination country.
• You will be notified once your order has been shipped.

It is the customer’s responsibility to provide accurate and complete delivery and contact information. The company cannot be held responsible for delays caused by incorrect or incomplete information.

2. Shipping Costs

Shipping costs are calculated based on the delivery address and order details during checkout. Any customs duties, import taxes, or additional charges for international shipments are the responsibility of the customer.

3. Return and Exchange Conditions

Customer satisfaction is important to us. Return or exchange requests are subject to the following conditions:

• Requests must be made within 14 days of receiving the product.
• The product must be unused, undamaged, and in its original packaging.
• For hygiene and health reasons, returns of medical and personal care products may be restricted in accordance with applicable laws.

4. Return Process

To request a return or exchange, customers must contact us with their order details. After approval:

• Instructions for returning the product will be provided.
• If the product is not defective, return shipping costs may be borne by the customer.
• The product will be inspected upon arrival before processing the return.

5. Refunds

Once the returned product is received and approved:

• Refunds are processed within 5–10 business days.
• Refunds are issued using the original payment method.
• Payments are processed through secure payment service providers (such as iyzico).

6. Damaged or Incorrect Products

If you receive a damaged or incorrect product, you must contact us within 48 hours of delivery. In such cases, replacement or return will be processed free of charge.

7. Customs and International Shipments

For international orders, any customs duties, import taxes, or additional local charges are the responsibility of the customer.

8. Legal Basis

This policy is prepared in accordance with the Distance Sales Agreement and the Turkish Consumer Protection Law No. 6502.

9. Agreement Acceptance

By placing an order on our website, the customer is deemed to have accepted the terms of the Distance Sales Agreement electronically. This acceptance has the legal effect of a written signature.